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KEEP YOUR PASSPORT, UTILITY BILLS & BANK STATEMENTS SAFE

Equifax warns of the continuing need to be vigilant as new figures reveal ID Fraud increased in 2006

London 1st February 2007 — According to CIFAS, the UK’s Fraud Prevention Service, credit and identity fraud continued to grow in 2006 with a 19.91% increase in the number of people falling victim. These figures are reinforced by leading online instant credit information provider, Equifax. In a survey of Equifax customers, over half of respondents said they were very or fairly concerned about being at risk from ID fraud.

Neil Munroe, External Affairs Director of Equifax and ID Fraud Expert comments “The CIFAS figures show that in 2006 the number of attempted identity frauds identified by their members was up by 21.57%. And whilst there was a 40% increase in the number of attempted ID Frauds detected by CIFAS Members, the fact of the matter is that this unseen crime appears to be on an unstoppable march.

“It is crucial that every adult in the UK takes responsibility for protecting themselves against this crime, particularly as CIFAS identified that the top three documents used by fraudsters were utility bills, passports and bank statements. These are all items that people should be keeping locked up, or shredding when they are no longer needed yet the reality is that often they are not. As last night’s BBC 1 ID Fraud programme showed, many people are very cavalier with their personal details, throwing out a wide variety of documents that would make it very easy for a fraudster to steal their identity.”

The Equifax survey also showed that for those who had become victims of ID fraud, the most common ways in which the fraudsters had obtained their details were through mail interception or mail sent to a previous address (17% and 14% respectively), captured card details at an ATM (15%), the theft of personal belongings (17%), the interception of personal details from the internet (10%) or bin raiding (7%).

Munroe continues, ‘Consumers continue to need reminding that they should always be on their guard when giving out personal information. They should never give it out in response to an unsolicited phone call, they must always shred sensitive documents and should never, never click a link in an e-mail claiming to be from their bank, credit card or any similar organisation. A bank would never contact a customer by email asking them to confirm account details by return email.”

For an interview with Neil Munroe, or for further information, please contact Kate Clements, Claire Foster, Cecile Stearn or Elinor Puzey at HSL on 020 8977 9132 / Fax: 020 8977 5200 or Email: kate@harrisonsadler.com

 

How to Protect Yourself from ID Fraud Scams

Phishing

This is a bogus email, which appears to be sent from an official source – such as your bank or Internet Service Provider. It will ask you to click on a link to update your personal information – such as your name, credit card number, bank account number etc.

The link may look genuine, but actually goes straight to the fraudster who can use the information to access your bank account or steal your identity.  Sometimes phishing also happens through SPAM – unsolicited email marketing that invites you to take advantage of special offers or enter competitions.

How to avoid it:

  • Never respond to any unsolicited email that asks for personal details – even your bank would never ask you to reveal your PIN or passwords in full
  • Never give your personal information unless you are sure who you are giving it to, and how it will be used

If you have been a victim:

  • Tell your bank immediately if you believe you may have been a victim of phishing.
  • Sign up to a service like Equifax Account Watch™ (www.equifax.co.uk), which will alert you to any large sums of cash taken from your accounts.

Bin-raiding

Also known as skipping or, in the USA, dumpster diving.  It involves fraudsters rooting through your rubbish to find personal information, including old bank statements, direct mail shots or utility bills. They then use the information to open accounts in your name or as fake documentation when applying for credit.

How to avoid it: 

  • Ensure all personal information is shredded before you dispose of it.
  • Have your mail collected by someone you trust while you’re on holiday.
  • Redirect all mail when you move house – contact your local post office; call the mail redirection service on 0845 7740 740 or visit http://www.royalmail.com/

What to do if you’ve been a victim:

  • Sign up to the CIFAS Protective Register 0870 010 2091 and a note will be put on your credit file informing lenders that you may be a risk of identity fraud.
  • Subscribe to an ID monitoring service such as Equifax Credit WatchTM to be alerted to any changes on your credit file as soon as they happen.

Shoulder Surfing

This is when a fraudster looks over your shoulder, either when you’re completing forms in a public place or entering your PIN at an ATM or checkout.

How to avoid it:

  • Shield your PIN with your hand or body from anyone near or behind you.
  • Request that a salesperson look away while you enter your PIN if you feel uncomfortable.
  • Find a quiet, private place to complete forms out of the public sight.

 
What to do if you’ve been a victim:

  • Contact your bank straight away to change your PIN;
  • Subscribe to an ID monitoring service such as Equifax Credit WatchTM to be alerted to any changes on your credit file as soon as they happen.

Pharming

You may revisit a website – such as internet banking - that you have bookmarked or stored in favourites. However, you are actually redirected to a bogus website. You unwittingly enter your bank security details, but receive an error message instead of being able to enter your account.

The fraudster then has all the details they need to access your bank account, transfer funds or purchase goods online.

How to avoid it:

  • This is a very hard scam to avoid. Ensure you check your banks statements carefully.
  • Always input the URL fresh each time you want to visit the site.

If you have been a victim:

  • Subscribe to a credit fraud monitoring service, such as Equifax Credit WatchTM, and you can limit any damage the fraudsters do.

Deceased Fraud

Also known as Day of the Jackal fraud, this is when criminals use the identities of deceased people to carry out fraudulent activity.

How to avoid it:

  • When placing death notices, relatives should not include too many personal details such as age, date of birth, or address as these could be used by fraudsters. 
  • Ensure you inform all government departments of the loss and return pension and benefits allowance books etc, by recorded delivery. 
  • Contact all banks and lenders to inform them of the bereavement and close all accounts.

What to do :

  • Executors can access their relative’s credit file to ensure their identity hasn’t been stolen, although they will need to provide evidence of their status as an executor and the deceased’s death certificate. 
  • A relative or executor can also subscribe to the CIFAS Protective Registration Service to avoid credit being taken out in their name.

Unsolicited Contact

Phone calls claiming to be from banks asking you to update your personal information should be regarded with caution.

How to avoid it:

  • Calling the switchboard of the company in question and asking to be put through to the person who called you will help ensure you are not playing into the hands of fraudsters.
  • Fraudsters posing as market researchers may ask for personal information over the phone. Credible organisations will not mind you double checking their authenticity before providing such information.

If you have been a victim:

  • Subscribe to a credit fraud monitoring service, such as Equifax Credit Watch, and you can limit any damage the fraudsters do.