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Contact a Customer Care representative Our phone number can be found in your Member Centre or any emails we’ve sent you. Or you can ask a question via our Online Helpline.
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Query information on your credit report Please create an account for our Online Helpline, raise a dispute and we’ll investigate for you.

You’ll need to have a copy of your current Equifax credit report.

You may also send a query via post to the address below.
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Make a complaint Read our complaints procedure.
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You may also request your Equifax credit report by post.
Contact us by post Equifax Ltd
Customer Service Centre
PO Box 10036
Business and Public Sector enquires Go to our business website.
The European Commission operates an “online-dispute resolution platform” to assist with resolving consumer complaints. A link to the platform, including more information about how it works, can be found here.

However we think that our own complaints handling procedure (including your statutory right to complain to the Financial Ombudsman Service) will resolve your complaint faster, for more information please see the Equifax Complaints page.