|Your query||How we can help|
|Contact a Customer Care representative||Our phone number can be found in your Member Centre or any emails we’ve sent you. Or you can ask a question via our Online Helpline.|
|View frequently asked questions||Explore FAQs.|
|Learn about credit reports, credit scores and identity fraud prevention||Browse the Knowledge Centre.|
|Query information on your credit report||Please create an account for our Online Helpline, raise a dispute and we’ll investigate for you.
You’ll need to have a copy of your current Equifax credit report.
You may also send a query via post to the address below.
|Login help||Retrieve your username or reset your password with our online account assistance tool.|
|Make a complaint||Read our complaints procedure.|
|Order your credit report by post||We offer easy online access to your Equifax credit report and score.
You may also request your Equifax credit report by post.
|Contact us by post||Equifax Ltd
Customer Service Centre
PO Box 10036
|Business and Public Sector enquires||Go to our business website.|
|The European Commission operates an “online-dispute resolution platform” to assist with resolving consumer complaints. A link to the platform, including more information about how it works, can be found here.
However we think that our own complaints handling procedure (including your statutory right to complain to the Financial Ombudsman Service) will resolve your complaint faster, for more information please see the Equifax Complaints page.