Solution

Customer Insights and Decisioning

Intelligent Customer Insights for a 360° view of your customers
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Solution Overview

Our Customer Insights and Decisioning solution provides an in-depth view of your customers – whether it’s up-to-date data that you need or deeper insights about your customers and their households. We provide actionable data intelligence to power successful marketing campaigns. 

Our solution offers highly trusted products, including the most extensive coverage of pre-movers data available. It enables you to proactively respond to customers’ life events and changes in circumstances.

As a global data and analytics leader, we can help you: 
 

  • Incorporate up-to-date customer data into your campaigns and increase marketing ROIs 
  • Enhance your existing data by gaining further insights about your customers and their households.
  • Access trigger alerts that preempt customer lifestyle changes, such as home moves
  • Lend responsibly by screening out unsuitable customers
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See our range of Products:

Re-establish communication with your customers by improving the quality of your contact data using customer supplied details from around 2.5 million credit application searching every month. Our database is composed of approximately – new, every single month -:
 

  • 400,000 mobile numbers
  • 200,000 landline numbers
  • 300,000 email addresses
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Provides daily, weekly or monthly alerts which identify the key stages in a move lifecycle such as:

 

  • A notification of when a property is put on the market
  • Offers that have been accepted on properties providing early awareness that a move may take place
  • Expected move date of when a property will be sold or let
  • Confirmation that the property has been sold or let
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Our consultancy-led service helps you at all stages of your customer relationship journey, e.g. onboarding, customer management and collections. By leveraging an extensive range of products, our analysts work closely with you for all your customer data needs.

Contact us to find out exactly how we can help you .

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A powerful portfolio-level benchmarking service, providing insight into your comparative performance against your peers and your industry as a whole. Helps you

identify problem areas and highlight opportunities by monitoring key performance indicators such as:
 

  • Profiling
  • Geo-demographic data
  • Account holdings
  • Wallet share
  • Delinquency
  • Mapping
  • Business performance metrics
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