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Solution Overview - Business - Equifax Utilities Solutions

Helping you build a complete view of your customers

We understand the many challenges facing water and energy providers today, including regulatory requirements, increasing competition in supply, and the need to achieve cost efficiencies to remain profitable.

Therefore the need to better identify, understand, target and manage customers has never been more important, especially to identify new opportunities for income generation, effective customer management and proactive fraud, collections and recoveries strategies.

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Our solutions can help you build a complete view of your customers which can help you to:

  • Understand and identify who your customers are as well as locate bad debtors
  • Treat customers fairly by using this insight within your processes
  • Help identify those customers who may be financially vulnerable
  • Create effective collections strategies whilst reducing the costs of recovering debt
  • Provide improved customer service and minimize cost to serve
  • Ultimately protect revenue by offering the correct tariff or payment terms

Equifax Recovery Insights provides unique insight into a customer’s post-default payment behaviour, allowing you to better assess the collection potential of your customers.

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Our roperty Insights procuct provides intelligence and insight into your customers’ residential circumstances.

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Segmentation is vital for effective campaigns, allowing you to target customers with more personalised messages, and treating them more as individuals, while still maintaining operational efficiency.

Equifax Wealth Profiles clusters every UK postcode into one of 12 segments, identifying groups of people by their life stage, household composition and affluence. The 12 segments each have a number of micro-segments which provide more granularity and detailed descriptions of the types of people living there.

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