In this Open Banking case study we discuss how United Utilities implemented a first-of-its-kind real-time income verification tool to help them streamline eligibility for reduced-rate social tariffs. United Utilities reveal what they set out to achieve, why Open Banking provided the answer and how the Equifax solution helped them create a simpler customer journey, enabled access to more accurate customer information and made it easier to help vulnerable customers who are struggling financially to get quicker and easier access to cheaper water bills.
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