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System Message:

WAF IS GETTING CLOSER

REMINDER TO CLIENTS: CRITICAL WEB APPLICATION FIREWALL (WAF) TECHNOLOGY UPGRADE

We remind clients that all domains will be consolidated and switched over at the same time during a change window that will end at 06:00am on Sunday 20th January 2019.

If you need to change, what do you need to do and when?

We expect that there will be no change required for the majority of clients. If you have already updated your system /network settings to accommodate the change to the IP addresses, you should not remove that change as it is still valid. If you're a client who currently accesses our services via a Fully Qualified Domain Name (FQDN) and have whitelisted our IP domain address, you will need to add a new Equifax IP address to your whitelist before 06:00am on Sunday 20th January 2019. In the unlikely event that we encounter problems during the deployment, we have set a contingency date on 27th January - again during the maintenance window.

The old and new/replacement IP addresses are as follows, so please go ahead and make the change now, by simply adding the new IP addresses. Do ensure that you retain the existing IP addresses.

Domain Legacy New IP address to be whitelisted
claims.uk.equifax.com 129.35.73.205 107.162.144.56
ic.uk.equifax.com 129.35.73.200 107.162.144.58
services.uk.equifax.com 129.35.73.204 107.162.144.60
www.equifax.co.uk 129.35.73.195 107.162.144.61
www.uk.equifax.com 129.35.73.193 107.162.144.62

Please note that your network technical teams will be able to assess if you need to make a change and plan to implement before 06:00am 20th January 2019. We are advising clients to test shortly after the change is made and to inform us via the standard incident management process about any problems that they may experience.

IMPORTANT - If changes to your network security are required and are not made before 06:00am Sunday 20th January 2019 you will not be able to access any applications hosted on the domains listed above.

Please feel free to get in touch by reaching out to our team on 08000 850 650 and by e-mail on Hello@equifax.com - including 'WAF' in the subject header and we'll answer any questions that you have. Thank you for your support.