Who we are

We are Equifax Limited.,("Equifax" / "we" / "us" / "our") a company registered in England and Wales under registered number 2425920 and our registered office is at 1 Angel Court, London, EC2R 7HJ. For more than 100 years, Equifax (and its affiliated companies) ("Equifax Group") has been a catalyst for commerce by bringing businesses and consumers together. We have built our reputation through a commitment to protecting the privacy and confidentiality of sensitive information. This statement sets out our Privacy and Cookie and explains what personal information we collect from users of our website and what we do with that information. If you have any queries about this policy or our information practices, please contact us using the details given at the end of the policy. Please note that this policy only applies to this website and not to any other websites including any that are linked to it.


By using this website you agree that we can place the cookies described below on your device. Please refer to the How to manage cookies section of this policy for more information.

By using this website you also signify that you have consented to our collecting and using the personal information that you provide to us in accordance with this Privacy & Cookie Policy. You will also be deemed to have read and accepted this Privacy & Cookie Policy.


What is a cookie?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. A device can refer to a computer, smartphone or tablet. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user's device. You can find more information about cookies at: All About Cookies and your online choices. For a video about cookies visit Google.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

How we use cookies

The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide. A list of all the cookies used on this website, by category, is set out below:

Category 1: Strictly necessary cookies - These cookies enable services you have specifically asked for.

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets, cannot be provided.

Category 2: Performance cookies - These cookies collect anonymous information on the pages visited.

These cookies collect information about how visitors use the website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

An example of a performance cookie we use is:

Google AnalyticsWe use Google Analytics to give us insight into how our users interact with the website. The information collected is anonymous and statistical in nature, including the number of visitors to the website, where they have come to the site from and the pages they have visited.

How to manage cookies

Most web browsers automatically accept cookies. However you do not have to accept cookies and you can, should you choose at any time, reject or block the use of cookies and delete all cookies currently stored on your device.

You can find out how to do this for your particular browser by clicking help on your browser's menu, or by visiting: all about cookies . For example, in Microsoft Internet Explorer 7.0 you can delete cookies by selecting Tools/Internet Options, clicking on Delete in the Browsing History section and then selecting delete cookies. Options to accept, block or require notification for the use of cookies are found under: Tools/Internet Options/Privacy/Advanced.

Please be aware however that if you chose to block cookies you may not be able to access certain features of the website.

The information that we collect about you

This Policy applies to all information we receive from you, whether you are registering on our website or ordering any of our products. During the course of your use of this website, we will collect two types of information:

Aggregated Information

This website automatically gathers certain statistical information such as the number and frequency of visitors. This information is only used in the aggregate and individuals cannot be identified from it. This aggregated information helps us to measure how individuals use the website and our services so that we can continually improve them.

Personal Information

We require personal information from you, such as name, address, date of birth and e-mail address, in order for us to perform the services offered by this website and to fulfil your requests. Some of this information is voluntary and the compulsory fields are clearly marked on the form.

What we do with your personal information


We may from time to time send you promotional information about our products and services by email, telephone or post.

If you indicate your consent by ticking the relevant box on our website, we may share your information with other reputable companies so that they may provide you with information about their products and services.

If you do not wish to receive such information, all our communications give you the opportunity to unsubscribe. In addition, you may logon to our website, go to the Products Page in the Member Centre and click on the Update Member Profile option at the top right hand side of the page. In the Update Member Profile page select the Opt-Out option. You may also contact us by post by writing to the Equifax Credit File Advice Centre, P.O. Box 1140, Bradford, BD1 5US or by any of the other methods described in the Contact Us section of this website.

Your statutory rights

You have the right to obtain your statutory credit report at a cost of £2. This report contains all the personal data we hold about you that is relevant to your financial standing.

You also have the right to receive a copy of all the personal information that we hold about you under S7 of the Data Protection Act 1998 by submitting a Subject Access Request. The statutory fee is currently £10.

Information security

We recognise the importance of keeping your personal information secure. We take reasonable steps to ensure that our online transactions are secure and that we protect the privacy of information provided to us. We have strict security and confidentiality procedures covering the storage and disclosure of information in order to maintain confidentiality; prevent unauthorised access; and to comply with the Data Protection Act 1998. Our senior leaders have endorsed and signed the Information Commissioner's Personal Information Promise to demonstrate our commitment to data protection.

Changes to this policy

We may change this Privacy & Cookie Policy at any time by publishing revised or new terms on this website. By continuing to use this website after we change our Privacy & Cookie Policy you accept and will be bound by its terms. We notify you of the date the changes were last made by including the date of these changes in the Latest Version section, so it is important that you check this page from time to time to take notice of any changes that we make.

More information & contact details

More information about how Equifax collects, uses and protects personal data is available in our Personal Data Management Policy and Data Sharing Policy.

If you have any queries about our on-line Privacy & Cookie Policy or our information practices in general, you may contact us by post by writing to the Equifax Credit File Advice Centre, P.O. Box 1140, Bradford, BD1 5US or by any of the other methods described in the Contact Us section of this website.

Latest Version

July 2012 (C2)