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Collect and recover debt

Recover what you're owed to maximise the budget available to spend on the provision of public services.  

Unpaid tax, overpaid benefits, former tenant arrears, rechargeable repairs and other outstanding payments can add up to a significant amount of outstanding debt – which can make all the difference to your spending plans.

Implemented individually or combined into a more comprehensive solution, our wide range of services can help you close the gap between budgeted and actual income from your debtors.

Why choose Equifax?

We can help you:

  • Trace a debtor to their current address, even if you don't have their full details

  • Determine whether an individual is able to repay their outstanding debt, by providing comprehensive information about their financial position and overall level of indebtedness

  • Separate the can't-pays from the won't-pays using predictive collections and recovery scores

  • Segment your debtor records and set appropriate priorities and strategies, so you can collect outstanding debt in the most cost-effective and efficient way

  • Identify changes in a debtor's personal circumstances that affect their ability to pay

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