In July 2020 we hosted a panel discussion on debt, collections and vulnerability. Our panel of experts shared their expectations for the debt industry and consumers as we were in the first few months of the pandemic. Expectations about the levels of debt and the severity of the impact of Covid were very bleak. A year later, we’ll take a more data driven approach to assessing the impact of Covid by looking at the economy, debt, arrears and financial vulnerability. By comparing past expectations and analysis to current data, we can start to understand the true severity of the pandemic, who has been impacted the most, and what we expect to happen next. Understanding the debt situation and the drivers behind it will help creditors manage their customers more effectively, ensure they are treated fairly and optimise their engagement strategies. Catch up and watch the recording here.