Coronavirus: Equifax Service update
Equifax remains open for business and we are here to provide support and deal with any queries you may have. However, due to Covid-19 (the Coronavirus), our ability to respond to incoming calls in a timely manner has been impacted by call centre site closures as a result of a government mandated lockdown.
We now have a small number of customer service agents available to help you. If you need to contact us urgently because you can’t access your Equifax service, we are open between 9am – 5pm, Monday to Friday, calls are free from UK landlines and UK mobiles.
If you are trying to access our services for the first time and are having issues signing up, please visit our Online Help to raise a query about the Equifax service. Alternatively you can visit our FAQ’s for more information about the Equifax service or click here to read our Coronavirus update.