Equifax Car Finance Checker

You may be eligible if you took out a regulated car finance agreement (a Hire Purchase or Personal Contract Purchase) between 6th April 2007 and 1st November 2024. 

You may be able to make a claim if you weren’t told about one of the three following arrangements between the lender and broker: 

• A discretionary commission arrangement, where the dealer adjusted variable interest rates to increase their commission. 
• A high commission arrangement (35% of the total cost of credit and 10% of the loan).
• Where there was an agreement between the lender and broker, which gave the lender exclusive or near exclusive right to provide credit.

Equifax can't determine or advise on making a claim, but our Car Finance Checker can provide you with your motor finance history so that you can contact your lender directly to enquire.

The FCA states that higher interest rates are not due to being mis-sold car finance, but as a result of an 'unfair relationship' between the borrower and the lender. You can view your motor finance history via our Car Finance Checker once you download our app. 

Simply input a few details, and our records dating back to 2007 will surface, allowing you to gather all details needed to ensure you find your finance agreements that may fall under the motor finance redress scheme.

Once you have these details, you can then contact your lender directly.

The scheme is due to start early 2026, and under proposed plans claimants should expect to receive compensation between 9 and 17 months following the start of the scheme, depending on when they raised their complaint.

No, this scheme also covers compensation for vans, motorbikes, or campervans on PCP or Hire Purchase between 6 April 2007 and 1 November 2024.

Equifax is not a car finance lender and is not part of the motor finance compensation scheme. If you think you may be eligible for compensation or wish to make a motor finance complaint, you do not need to contact Equifax.

If you wish to raise a complaint regarding the commission arrangement of your motor finance agreement(s), your next step is to contact your lender(s) directly. The FCA has confirmed that you do not need to use a Claims Management Company (CMC) to do this.

Please see the FCA website for further information regarding the redress scheme: https://www.fca.org.uk/consumers/car-finance-complaints

Please select your finance agreement from the 'Motor' section on the myEquifax App to view the details of your agreement. If you scroll to the bottom of the screen you will find a link to your lender's website.

If you wish to contact a lender that is not displayed on the myEquifax App, please search for your lender's website using a search engine.

While Equifax aims to provide a complete view of car finance data, it is important to understand that the information displayed in the app is entirely dependent on the data reported to us by third party lenders. Some lenders do not share motor finance information with us.

If you do not see a specific motor finance agreement, it is likely because the associated lender does not participate in data sharing with Equifax.

Additionally, an agreement may not appear if it falls outside the current date range for the proposed scheme. The app only displays motor finance agreements taken out between 6 April 2007 and 1 November 2024. For loans taken out post 1 November 2024 these may show on your credit report but not within the motor finance section of the app.

For up-to-date information on FCA guidance regarding car finance claims, please see the FCA website.

Equifax is not a car finance lender and is not part of the motor finance compensation scheme. If you think you may be eligible for compensation or make a motor finance complaint, you do not need to contact Equifax.

If you wish to raise a complaint regarding the commission arrangement of your motor finance agreement(s), your next step is to contact your lender(s) directly. The FCA has confirmed that you do not need to use a Claims Management Company (CMC) to do this.

If you cannot locate your original contract, there are several ways to try and find the details of your agreement:

• Review your credit file: If the agreement was active within the last six years, the information should be present on your credit report.
• Check old bank statements: Look for recurring monthly direct debits to identify the lender.
• Contact the dealership where the vehicle was purchased.

If you know who the lender was but do not have the exact agreement numbers, you can still submit an enquiry or complaint. Lenders are required to attempt to locate your records if you provide key identifying information such as your name, past address, date of birth, and vehicle registration.

When Equifax receives personal data, we perform many checks on it to try to detect any defects or mistakes. Ultimately, we often rely on the suppliers to provide accurate data. If you think that any personal data Equifax holds about you is wrong or incomplete, you have the right to challenge it.

Please note that for data relating to any archived motor finance data, e.g. loan agreements closed more than 6 years ago, you should refer to the Lender directly.

Is your agreement active / closed within the last 6 years?

• If yes, please use this link Online Help to raise a data dispute.
• If no, please refer directly to your lender. Contact details may be viewed in the motor finance section of the app.

The car finance agreement information we hold in our database spans a number of years. Therefore, you might not recognise the name of the lender associated with an older agreement. This may occur because:

• The lender may now be operating under a different name (rebranding).
• The original lender may have been bought by another company.
• The original lender may have sold your agreement to a different company.

To confirm the identity of the car finance provider, you can check the Financial Conduct Authority (FCA) Register, where you can search the name that appears on your records to see their trading names and previous names.

To share/download the agreement information, select it within the app and use the share icon. You can then send it through email, messaging apps, Google Drive, or cloud storage.

Your credit report is not currently available in the app but we are working on adding it over the coming months. In the meantime, please use this link to direct you to your Credit Report.

Your Equifax Credit Score is calculated using the information held within your credit report. To understand your Equifax Credit Score, you should first access your full Equifax Credit Report. You can do this by selecting the ‘view your statutory credit information’ link within the app.

For general information about how to maintain a good credit score, visit: https://www.equifax.co.uk/resources/loans-and-credit/how-to-maintain-a-good-credit-score.html