Product

Collect 360™

Empower customers and reshape debt resolution with our dynamic, data-driven digital debt management solution
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Product Overview

Enable your customers to take control of their financial journey with our innovative solution. Our Digital Customer Engagement Solution utilises data, machine learning and technology to allow you to provide customers with a better way to manage their debt, at their own convenience.

Engaging with your customers digitally means better customer outcomes and cost reductions for your business allowing you to meet financial targets and providing a consistent and compliant approach to debt collection.

Align Collections with the Digital World

Digital technology has become an everyday part of consumer’s lives and has transformed both their habits and their expectations. Aligning debt resolution with evolving consumer expectations allows you to enhance engagement and collect debt more effectively.

Our solution provides a user-friendly, digital platform that allows your customers to take control of their financial situation and provides you with better quality and value collections.

Key Benefits

Empower customers and reshape debt resolution with our dynamic, data-driven digital debt management solution.

Improve quality & value
Eliminate traditional, costly outreach methods with AI-driven data intelligence.
Real-time data
Understand your customer’s preferences, habits and motivations.
Stay compliant
Concentrate on fair, ethical and effective debt resolution.
Empower customers
Understand customer circumstances and align with an appropriate engagement strategy.
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Allow customers to take control of their own finances
Learn more about how you can take debt collection to the next level with Collect 360™ from Equifax.

Enable Customer-Centric, Individual Digital Journeys

Access to Equifax’s global data assets combined with Open Banking data allows you to understand customers on an individual level and get to know their habits, preferences and motivations. As a result, you can communicate with customers more effectively and offer unique debt resolution methods based on their individual circumstances. The outcome is a customer that is able to take control of their own financial situation and a more effective way to collect debt for your business.

Maintain Regulatory Compliance

Increasingly complex consumer debt profiles and increased regulatory scrutiny poses new challenges and require time and resources that may be more effective elsewhere. Our solution makes it easier for your business to stay up-to-date with changing regulatory requirements, saving you time and resources and allowing you to focus on fair, ethical and effective debt resolution.

Related Resources

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The Vulnerability Lifecycle
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The importance of identifying vulnerable customers - panel debate
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Propensity to Pay Debt Services Case Study: An interview with Luton Borough Council
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Propensity to Pay Case Study video
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Streamline Collections Processes and Better Serve Customers

Consumers expect a seamless, user friendly and online experience today, even when it comes to managing debt. Meet these evolving consumer expectations while using technology and data to enhance engagement with those customers and collect debt more effectively.

Our solution provides a user-friendly, digital platform that allows your customers to take control of their financial situation and provides you with better quality and value collections.

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