Product

Collect 360™

Empower customers and reshape debt resolution with our dynamic, data-driven digital debt management solution
Contact Us
View Product Sheet

Product Overview

Enable your customers to take control of their financial journey with our innovative solution. Our Digital Customer Engagement Solution utilises data, machine learning and technology to allow you to provide customers with a better way to manage their debt, at their own convenience.

Engaging with your customers digitally means better customer outcomes and cost reductions for your business allowing you to meet financial targets and providing a consistent and compliant approach to debt collection.

Align Collections with the Digital World

Digital technology has become an everyday part of consumer’s lives and has transformed both their habits and their expectations. Aligning debt resolution with evolving consumer expectations allows you to enhance engagement and collect debt more effectively.

Our solution provides a user-friendly, digital platform that allows your customers to take control of their financial situation and provides you with better quality and value collections.

Key Benefits

Empower customers and reshape debt resolution with our dynamic, data-driven digital debt management solution.

Improve quality & value
Eliminate traditional, costly outreach methods with AI-driven data intelligence.
Real-time data
Understand your customer’s preferences, habits and motivations.
Stay compliant
Concentrate on fair, ethical and effective debt resolution.
Empower customers
Understand customer circumstances and align with an appropriate engagement strategy.
Video
Allow customers to take control of their own finances
Learn more about how you can take debt collection to the next level with Collect 360™ from Equifax.

Enable Customer-Centric, Individual Digital Journeys

Access to Equifax’s global data assets combined with Open Banking data allows you to understand customers on an individual level and get to know their habits, preferences and motivations. As a result, you can communicate with customers more effectively and offer unique debt resolution methods based on their individual circumstances. The outcome is a customer that is able to take control of their own financial situation and a more effective way to collect debt for your business.

Maintain Regulatory Compliance

Increasingly complex consumer debt profiles and increased regulatory scrutiny poses new challenges and require time and resources that may be more effective elsewhere. Our solution makes it easier for your business to stay up-to-date with changing regulatory requirements, saving you time and resources and allowing you to focus on fair, ethical and effective debt resolution.

Related Resources

Product Sheet
Product Sheet
Collect 360™
Video
Video
How Can Collections Teams Prepare for Arrears Driven by Higher Interest Rates
Video
Video
Propensity to Pay Debt Services Case Study: An interview with Luton Borough Council
Video
Video
Propensity to Pay Case Study video
Product Sheet Video Video Video Video
View All Resources (9)

Related Products

The selected content is not a valid asset type.
The selected content is not a valid asset type.

Streamline Collections Processes and Better Serve Customers

Consumers expect a seamless, user friendly and online experience today, even when it comes to managing debt. Meet these evolving consumer expectations while using technology and data to enhance engagement with those customers and collect debt more effectively.

Our solution provides a user-friendly, digital platform that allows your customers to take control of their financial situation and provides you with better quality and value collections.

Anchor Text

Contact Us

Connect with our sales team and discover how this product can meet your business needs.


The personal data that you provide via this form will be processed in order to deal with your enquiry and for marketing purposes unless you have opted-out of receiving marketing communications. As a result of this processing, your personal data may be transferred to countries outside of the UK and European Economic Area (EEA). Please see the Equifax Credit Reference and Related Services Privacy Notice for more information about how we will process your personal data.

To access your Personal Credit Report, visit https://www.equifax.co.uk

To query your Personal Credit Report or get help, visit https://help.equifax.co.uk/EquifaxOnlineHelp/s/

To access your business credit report, download our Business Report form and return your completed form to us via post or email using the information provided on the form.

Send an email to our customer service team via hello@equifax.com and we'll get in touch with you directly.

Contact Us

Speak to our experts today about how we can revolutionise your debt collection process and improve customer experience.
Contact Us

Download our Brochure to Find Out More

Explore the future of debt collection by downloading our brochure today.
View Brochure