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Dispute & Chargeback Management

Stop chargebacks, save sales and reduce future fraud with Dispute and Chargeback Management
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Product Overview

Our Dispute and Chargeback Management solution helps reduce revenue loss from criminal and friendly fraud by responding to chargebacks automatically. Manual reviews take up time, and resources, so implementing Equifax’s solution will help you protect both your revenue and customer experience.

Manage chargebacks efficiently and effectively to reduce operational risks, improve your fraud policies and protect your revenue.

Improve Future Fraud Policies

Insights from Kount Command allow you to understand which of your customers are committing friendly fraud intentionally, by revealing the gaps in your business policies that allow bad actors to commit refund fraud. These insights enable you to take further action to adjust your fraud policies on an ongoing basis, reduce future fraudulent activities and avoid costly chargebacks and fees that impact profitability.

Optimise Online Customer Experience

In a competitive e-commerce market, providing excellent customer service is essential. Poor customer service and bad buying experiences lead to lost customers and revenue. Chargebacks are not only detrimental to business revenue, they can also damage consumer trust. Our solution enables you to directly communicate with customers regarding their purchase and solve a dispute quickly, lessening the likelihood of a chargeback and saving your business from financial losses. 

Streamline Your Dispute and Chargeback Management Process

Our platform enables you to prevent chargebacks and intercept disputes simply, with no complex integrations required. Auto-decisioning can be applied to resolve disputes from friendly and criminal fraud, and customise your refund policies to suit your business and to maintain a positive customer experience. 

Streamlining in this way allows you to combat future fraud, reduce operational costs and immediately reduce the number of chargebacks, directly impacting your business revenue.

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To access your Personal Credit Report, visit https://www.equifax.co.uk

To query your Personal Credit Report or get help, visit https://help.equifax.co.uk/EquifaxOnlineHelp/s/

To access your business credit report, download our Business Report form and return your completed form to us via post or email using the information provided on the form.

Send an email to our customer service team via hello@equifax.com and we'll get in touch with you directly.

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Speak to our experts about how Dispute and Chargeback Management can help your business. 
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Dispute and Chargeback Management Solution Brochure

Download our brochure and discover more about how we can help protect your business from friendly fraud and revenue loss.
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