Collections & Recoveries 

Treat your customers ethically and fairly, while optimising your collections, recoveries and outcomes.

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Compliance-Driven Debt Solutions

By combining the power of our unique data insights, the knowledge of a best-in-class panel of debt experts and our own advanced analytics we're able to better understand individuals and help them find the best way out of debt.

We recover over £1BN annually for our clients whilst redefining how companies in the debt industry manage ethical collections. Working tirelessly to improve services for consumers, raise industry standards and promote environmental, social and governance standards. 

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What Sets Us Apart

Deep Customer Insight
An unrivalled combination of behavioural and activity data plus financial insight which is combined with your own data.
Dynamic Collection Models
Continually optimised activity strategies based on individual consumer financial health to deliver the right outcome.
Purpose Built Technology
End-to-end technology that captures a view of your customers across the entire debt collection process.

Awards And Accreditations

We are proud to have won and been shortlisted for the following awards in 2025:

  • Collections & Recoveries Service Provider of the Year - Credit Awards
  • Best Public Sector Collections Team - Collections and Vulnerability

TDX Group has also achieved the following International Organisation for Standardisation (ISO) standards:

We are working towards the ISO 22458 - Consumer vulnerability.

TDX Group, an Equifax company, provides a fully managed Collections and Recoveries solution that pairs Equifax data insights with advanced analytics to deliver strong ROI and fair customer outcomes. By managing over 4.2 million accounts and recovering £1bn annually, we operate at a scale that allows us to redefine ethical debt management. Our secure platform uses precision scoring to determine the optimum strategy for every individual, ensuring a compassionate yet effective path out of debt.

Driven by a best-in-class supplier panel and rigorous supply chain management, we tirelessly raise industry standards for performance and ESG excellence. At TDX, we don't just recover assets; we combine unique data and expert knowledge to improve the financial journey for consumers and clients alike.

Delivering The Right Outcomes And Protecting Customers

Configurable Debt Solutions 

  • Choose a full end-to-end managed solution
  • Leverage our expertise through a configurable modularised platform

Vulnerability Support

  • Proactively identify and support vulnerable customers
  • Differentiated vulnerable customer treatment
  • Creditor support for serving vulnerable customers 

Debt Portfolio Management

  • Create fair and sustainable returns from insolvent accounts
  • Data, processes and oversight to optimise the sale of debt portfolios
  • Advisory services to optimise your business’s debt recovery

Better Customer Outcomes

In order to create the right outcome for each customer, you need to know each customer. By combining our extensive bureau data with demographic, behavioural and activity data we can create the right communication and treatment process for each of your customers.
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Digital Customer Journeys 

By harnessing data, machine learning, technology, and practitioner experience our digital collections solution enables customer centric digital journeys at the individual level. Our analyst managed journeys create better outcomes for customers, cost reductions for creditors, driving continuous improvement through a consistent approach to compliance.
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Find Products & Solutions

What Can We Help You Do?

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Take The Next Step

Speak to our team and discover how our Collections and Recoveries tools can help you. 
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See How It Works 

Dig into the details of our debt management solutions by browsing product sheets, case studies, white papers and more. 
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