According to a poll conducted by StepChange, 92% of consumers wish they had engaged with debt advice sooner.*

*StepChange Impact Report 2024 

If you are facing difficulties with your debt repayments, please find some of the resources that are available to you below:

Money Helper:

0800 138 1677 
www.moneyhelper.org.uk/en
MoneyHelper is here to make your money and pension choices clearer. Here to cut through the complexity, explain what you need to do and how you can do it. Here to put you in control with free, impartial guidance that’s backed by government, and to recommend further, trusted support if you need it.

Step Change Debt Charity: 

0800 138 1111
www.stepchange.org
StepChange is a charity funded by the financial services industry specialising in debt management plans. Some people benefit from just counselling, others need a more structured debt management plan. You can arrange this by making an appointment with a counsellor. The StepChange Service is completely free and confidential, whatever the outcome.

Payplan: 

0800 280 2816
www.payplan.com
Payplan provides a free debt management service. Payplan is an independent company whose aim is to help people set up and keep to a manageable repayment plan and can offer clients a totally free service with 100% of an individual's payment goes towards reducing his/her debts.

National Debt Helpline: 

0800 808 4000
www.nationaldebtline.org
National Debtline provides free, independent, confidential and impartial advice by telephone in England, Wales and Scotland. They give expert advice on dealing with debts and back up their specialist advice over the telephone with written self-help leaflets which they can send out to you for free. They can arrange for a debt management plan for free, although this will depend on circumstances.

Citizens Advice Bureau (CAB):

www.citizensadvice.org.uk for advice or to find a local CAB.
The Citizens Advice service is a network of charities that provide free, confidential and impartial advice on a wide range of problems from over 3,200 locations across the United Kingdom.

Business Debt Line: 

0800 197 6026
www.companydebt.com

Advice NI:

0289 064 5919
www.adviceni.net
AdviceUK and Advice NI provide support services and is the main point of contact and provider for over 1000 information and advice centres spread throughout the UK and Ireland. About 300 centres provide debt advice.
 

What TDX Group can do

We do not work directly with consumers or individuals, we help businesses that offer credit, such as banks and utility companies, to recover money owed to them.
If you would like to make a complaint, follow the process set out on our complaints process page.