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Collections Tracing and Insights

Helping organisations maximise collection rates, optimise the use of operational resources and treat customers fairly.
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Product Overview

In today’s fast-paced financial landscape, organisations face significant challenges in maximising collection rates, optimising the use of operational resources and treating customers fairly. The use of comprehensive, detailed, accurate and current information is key to achieving these objectives, which is where our range of products can directly support.

How It’s Used

Residency & Trace Segmentation

Provides an easy way for firms to understand the residency situation of their customers, with the provision of new trace addresses for those that have moved.

Service orchestration

These services have been combined with the PrinSix digital orchestration platform to offer easier access with improved response times and high levels of availability deployed in the cloud.

Deceased screening

Identify any customers present in our deceased data set, detailing the level of match to protect your brand and ensure empathetic treatment.

Financial Vulnerability Identification

Understand which customers are showing signs of financial difficulty so you can ensure an appropriate engagement strategy.

Litigation Assessment

Identify collections cases most likely to respond to a legal pathway.

Contact Refresh

Append email addresses and mobile telephone numbers to increase the ability to engage customers through digital channels, increasing right party contacts and at a lower cost-to-serve.

Collections Segmentation

Equifax’s Collections Segmentation uses all of these insights to provide an overall assessment for each customer, segmented on propensity and ability to pay, including highlighting those at risk of financial difficulty, or those who are already in financial crisis. it gives you a deeper and broader view of each customer situation to make informed decisions around collection activity.

Providing the intelligence required

These services can be utilised in isolation or combined to offer easier access to the insights you need throughout collections and recoveries. From being able to reduce wasted postage costs on letters sent to an old address, increased digital channel usage through to understanding which customers are more likely to require additional support, these capabilities can directly support your collections operations and support better customer outcomes. With improved response times and high levels of availability, the services are deployed in the cloud and typically utilised via batch.

Protect Your Reputation

Access the full suite of services
Self-service access to the full suite of offerings via Equifax secure services.
Intelligent Data Segmentation
Profile and segment debtors and other absconders with Locate Segmentation.
Financial Vulnerability Indication
Identify customers in Financial Difficulty and define an optimal contact strategy.
Litigation Index
Prioritise consumers that have a 'cleaner' credit history to maximise responses.
Contact Detail Verification
Keep customer contacts updated and verified with Contact Refresh.

Related Resources

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Propensity to Pay Debt Services Case Study: An interview with Luton Borough Council
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How Can Collections Teams Prepare for Arrears Driven by Higher Interest Rates
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The Vulnerability Lifecycle
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The importance of identifying vulnerable customers - panel debate
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View All Resources (8)

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Connect with our team and discover how this product can meet your business needs.

The personal data that you provide via this form will be processed in order to deal with your enquiry and for marketing purposes unless you have opted-out of receiving marketing communications. As a result of this processing, your personal data may be transferred to countries outside of the UK and European Economic Area (EEA). Please see the Equifax Credit Reference and Related Services Privacy Notice for more information about how we will process your personal data.

To access your Personal Credit Report, visit https://www.equifax.co.uk

To query your Personal Credit Report or get help, visit https://help.equifax.co.uk/EquifaxOnlineHelp/s/

To access your business credit report, download our Business Report form and return your completed form to us via post or email using the information provided on the form.

Send an email to our customer service team via hello@equifax.com and we'll get in touch with you directly.

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Talk to our experts about how we can help you automate your collections processes while treating customers fairly.

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Learn more about Automated Collections

Get the details about how we can help you optimise and automate your collections processes.
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