• Market Pulse
Task

Support Regulatory Compliance

Evidence Consumer Duty in collections through enhanced vulnerability assessment and fair treatment strategies.
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Overview

Drive Fair Outcomes in Collections Through Consumer Duty

Consumer Duty raises the bar for collections practices. Now you need to demonstrate you're consistently delivering good outcomes and supporting customers in financial difficulty. Sounds challenging?

Our solutions can help you meet Consumer Duty obligations while maintaining effective collections performance. Using vulnerability indicators, affordability insights, and behavioural analytics, you'll understand exactly how to support each customer.
Solution

Evidence Consumer Duty Obligations

Transform your collections approach with our comprehensive solutions to support your requirements in meeting Consumer Duty . By combining vulnerability assessments, affordability insights, and behavioural analytics, you'll understand how to deliver and evidence fair treatment for every customer.

Our solutions allow you to create personalised treatment paths and help your organisation work towards meeting regulatory requirements while maintaining effective collections performance.

Enhance your approach to Consumer Duty

  • Screen effectively for vulnerability
  • Build fair treatment strategies
  • Monitor customer outcomes closely
  • Document compliance evidence
  • Support customers in difficulty
  • Assess affordability accurately
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