Product

Collections & Recoveries Management new icon tdx

End-to-end panel management service, delivering better outcomes for creditors and their consumers.
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Product Overview

An end-to-end panel management solution for creditors to deliver incremental value through effective and focused treatment strategies executed by the best placed suppliers.

Benefits include the optimisation of activity spend, increased liquidation and assured high quality customer engagement with all the heavy lifting completed by TDX Group enabling creditors to focus on value driving activities further upstream.

 

How It’s Used

Technology and operations safely managed by TDX
A secure platform for data exchange which reduces operational overhead and complexity through TDX's management.
Easy to use functionality with self-serve reporting, real-time query management and account view.
Appropriate treatment aligned to consumer circumstances
Unique data insights to better understand consumers, enable modelling and treatment paths designed to optimise debt resolution and drive better consumer outcomes.
Continuous improvement across all services.
Rigorous supply chain management
Access to best-of-market supplier panel supported by a comprehensive management framework with monthly performance review cycle. In depth understanding of supplier costs and activity optimises net returns / ROI.
Data driven supplier oversight
Clear standards, including affordability and vulnerability, with assurance of defined expectations. Unrivalled scale – our team listen to thousands of calls each month, using proprietary consumer journey activity data on all accounts.
Detailed portfolio insight and trend analysis
Dedicated analysts provide regular insight into portfolio performance identifying areas of interest and updates on the existing and new initiatives.
Transparency and robust governance
Joint approach to governance ensuring that clients have full visibility and approval on all decisions made in relation to the portfolio.
Regular update meetings with input from analytics and senior stakeholders.

Key Stats

£ 1,3bn
Collected for our clients the last 12 months.
1.9m
Conversations with customers across telephone and digital.
10%
Swing in outbound activity from letter & calls to digital channels.

Supporting the Full Collections Lifecycle

By using our established industry knowledge, dedicated analytical team, unique datasets and technical expertise, we have created services that cover the full end-to-end collections lifecycle; from early stage segmentation, tracing and contact strategy, propensity and litigation scoring through to the recovery of outstanding debt in a more seamless, fair and efficient manner.

A Supplier Panel Curated Over 20 Years

Our fully managed solution encompasses management of the supply chain. Supporting your objectives are three independent teams, focused on supplier performance, commercials and conduct and oversight, who obtain and deliver the best set of capability in the market.

Clients can also choose to retain the direct supplier relationship and still benefit from TDX's application of platform, data and analytics. We are happy to operate either model.

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Related Resources

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The Vulnerability Lifecycle
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The importance of identifying vulnerable customers - panel debate
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Propensity to Pay Debt Services Case Study: An interview with Luton Borough Council
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Propensity to Pay Case Study video
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Learn more about how our end to end collections and recoveries services can support your business.
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Read More Detail

Download our brochure to learn about all the ways TDX Group, an Equifax company can support you and your customers.
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