The changing landscape of debt management
Our innovative, data-led digital customer engagement solution empowers customers to take control of their financial journey. We utilise our wealth of data insights to understand each customer circumstance and align this to an appropriate engagement strategy.
The solution offers user-friendly self-service digital pathways that enable individuals to make payments, create affordable payment plans with the optional use of an Open Banking micro-journey to reduce friction, and access support when needed. Essentially, it’s all about making sure the customer is right where they should be – at the centre of the debt management process.
Ready to explore the future of debt management? Download our brochure to gain in-depth insights into how our Collect 360™ solution can revolutionise your approach to debt management. It's time to empower your customers.
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Need More Information?
Get more information about our business and government services, or learn how your organisation can partner with Equifax.
To access your Personal Credit Report, visit https://www.equifax.co.uk
To query your Personal Credit Report or get help, visit https://help.equifax.co.uk/EquifaxOnlineHelp/s/
To access your business credit report, download our Business Report form and return your completed form to us via post or email using the information provided on the form.
Send an email to our customer service team via hello@equifax.com and we'll get in touch with you directly.
Thank you for contacting us, what happens next?
Thank you for contacting us, what happens next?Our team will call you within the next 48 hours (usually sooner) to see how we can help your business.
In a world where the rising cost of living places increasing strain on household finances, debt management encounters new challenges. To address these, a customer-centric approach aimed at achieving better outcomes is imperative. Today, many customers prefer self-service and digital channel engagement when managing their finances, demanding a fresh approach. Additionally, creditors are contending with heightened regulatory requirements, staff shortages, and cost constraints. Our solution is uniquely designed to address these challenges, all while enhancing the overall customer experience.