Equifax works hard to give you the best possible service. We value your feedback and if you are not happy, please tell us so we can put things right. We aim to investigate complaints fully and efficiently to ensure a fair outcome is achieved. We take time to learn from the complaints we receive so we can improve our service. Below, we’ve included the data on the complaints reportable to the Financial Conduct Authority (FCA) from 01/03/2017, when Equifax received FCA authorisation, until 31/12/2017.

 

 

  Number of complaints opened by volume of business            
Product / service grouping Provision (at reporting period end date) Intermediation (within the reporting period) Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main cause of complaints opened
Banking and credit cards N/A N/A N/A N/A N/A N/A N/A N/A
Home finance N/A N/A N/A N/A N/A N/A N/A N/A
Insurance and pure protection N/A N/A N/A N/A N/A N/A N/A N/A
Decumulation and pensions N/A N/A N/A N/A N/A N/A N/A N/A
Investments N/A N/A N/A N/A N/A N/A N/A N/A
Credit related N/A N/A 12063 10498 N/A N/A 17 N/A

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