Supporting the Telco sector

Equifax is the market leader in working with the Telco sector with many of the UK’s leading operators as our clients.

With our combination of consumer data including Telecoms specific insight data, our specialists in analytics, along with our working knowledge of your sector, mean that you can be confident we deliver the best possible results.

We can help you at every stage of the customer lifecycle from:

• Customer acquisition including pre-screening, marketing campaigns, and data cleansing and suppression
• Account acquisitions incorporating application risk assessment, identity verification and fraud prevention
• Customer management from retention, behavioural credit scoring and compliance
• Collections and recoveries including arrears management, tracing and debt sale

Our track record in delivering optimal solutions to meet our Telecoms clients’ needs has resulted in Equifax being regarded as one of the most trusted data solutions providers.

“Equifax worked closely with us to develop a tailor-made solution that met our business requirements. Using Equifax data, Virgin Mobile is able to assess an individual’s capacity to afford  credit and also have in place a best practice approach to anti-money laundering regulations." Anna Clyde, Head of Credit Policy at Virgin Mobile

All the largest fixed line operators in the UK use Equifax for credit decision data and platforms.

In addition, most of the largest UK mobile brands use our ID and fraud solutions help them reduce fraud at point of application.

One leading Telco provider increased its pass rate from 51% to 70% thanks to Equifax Identity Verifier.

We have also supported many of our clients –– on the changes and challenges presented by FCA regulation.