Deploying customer onboarding journeys at speed
Enabling universal access to online services
During times of dramatic social, economic and political change companies are forced to adapt to new behaviours, market forces or regulations, and often at incredible speed in order to continue delivering a normal service to consumers.
Banks and financial institutions have been forced to close high street stores and branches or operate reduced hours due to Covid-19, and whilst digital services are increasingly common, they have not entirely replaced some of the more manual processes that take place when onboarding new customers. When such face to face interaction is not possible this can prevent consumers...