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TDX Group, an Equifax company, awarded Collections Managed Service provider and supplier of Advisory Services on CCS’s Debt Resolution Services framework

TDX Group will feature as a trusted provider of collections services to the public sector as it is awarded Collections Managed Service provider and supplier of Advisory Services on Crown Commercial Service’s (CCS) Debt Resolution Services (DRS) framework. Over £2.5 billion in public sector debt has been recovered by Indesser (part of TDX Group) since 2015, enough to build over 200 primary schools.


Monday 17 January 2022 – TDX Group, the UK’s leading provider of data-powered debt collection and recovery services, is today announcing that it has, along with its parent company Equifax, secured a place on Crown Commercial Service’s new Debt Resolution Services framework. The provider status will see the company build on its existing relationship delivering the original Debt Market Integrator (DMI) framework and continuing to deliver collections and advisory services - cementing it’s standing as a trusted data and managed services provider to the UK Government.

The Debt Resolution Services framework is designed to bring together a range of debt collection and data services into a single commercial agreement. It is aligned with the cross-government debt management strategy, which aims to provide a more consistent and integrated approach to public sector debt collection, improving capability and ensuring taxpayers money is spent in the most efficient and effective way.

TDX Group is part of Equifax which allows the organisation to offer an unrivalled level of cohesion across both debt services and credit bureau data and analysis, which together with the company’s significant experience in the public sector makes it ideally placed to provide streamlined services to government.

Since 2015, TDX Group, through its subsidiary Indesser, has recovered over £2.5 billion in public sector debt, enough to build more than 200 primary schools. Over £150 million of that taxpayer money would not have been collected without the company’s data and analytical capabilities. Over the past seven years the group has worked in partnership with 56 different central and local governments to responsibly, efficiently, and fairly recover money owed to the public sector.

Equifax UK has been placed as one of the data providers on three individual Lots in the DRS framework; including Fraud Error & Debt Data Solution Services, Affordability Assessment and Monitoring, Fraud, Error and Debt Advisory services.

Patricio Remon, President of Europe at Equifax, commented: “At Equifax we’re on a mission to be the most connected data provider, because it’s through connecting the dots that we can deliver true value to society.​ ​Helping people become more financially resilient is something that we take very seriously at Equifax - as part of this tender we have made further commitments to provide unique data insights to support policy makers, improve access to debt advice and to offer financial education to ​support debt prevention.​”

Phil McGilvray, Managing Director of Debt Services at Equifax, said: “Through our TDX Group company, Indesser, we have supported the UK Government for almost seven years now, and that service continues to go from strength-to-strength as our combined capabilities evolve together. Our inclusion in the DRS framework will build upon the work we’ve already delivered to help find the right outcome for over 6 million consumers through our existing collections services for public sector clients. Whilst furthering the data and analytical services provided to more than 13,000 users across UK government agencies, enabling them to make informed decisions and operate more effectively.”

Crown Commercial Service (CCS) supports the public sector to achieve maximum commercial value when procuring common goods and services. In 2020/21 CCS helped the public sector to achieve commercial benefits equal to £2.04 billion - supporting world-class public services that offer best value for taxpayers.



About TDX Group

TDX Group, an Equifax company, provides businesses with technology, data and advisory services to improve debt liquidation and the fair treatment of consumers in financial arrears. TDX Group works at the centre of the industry with specialist debt businesses and with creditors across financial services, retail, energy, water, telco and media sectors, plus local and central government; providing solutions which support them in managing collections, recoveries, debt sale and insolvency.


About Indesser

Indesser was established in 2015 and is part of TDX Group, an Equifax company. Indesser’s mission is to offer a fair, effective and responsible way of recovering money owed to the public sector. From a founding customer base of six, it has grown to serve over fifty departments and public bodies. Indesser offers a full range of end-to-end debt management services based on data, technology and analytics, providing services to multiple central and local government bodies.


About Equifax

At Equifax (NYSE: EFX), we believe knowledge drives progress. As a global data, analytics, and technology company, we play an essential role in the global economy by helping financial institutions, companies, employers, and government agencies make critical decisions with greater confidence. Our unique blend of differentiated data, analytics, and cloud technology drives insights to power decisions to move people forward. Headquartered in Atlanta and supported by more than 13,000 employees worldwide, Equifax operates or has investments in 24 countries in North America, Central and South America, Europe, and the Asia Pacific region.

Equifax Limited is one of the Equifax group companies based in the UK. Equifax Limited is authorised and regulated by the Financial Conduct Authority, with permission to carry out credit broking and provide credit references. For more information, visit and follow the company’s news on LinkedIn.


About Crown Commercial Service:

Crown Commercial Service (CCS) is an Executive Agency of the Cabinet Office, supporting the public sector to achieve maximum commercial value when procuring common goods and services.

To find out more about CCS, visit:

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