Product

Digital Collections

Unlocking empowerment for customers, and efficiency for creditors.

The changing landscape of debt management

In a world where the rising cost of living places increasing strain on household finances, debt management encounters new challenges. To address these, a customer-centric approach aimed at achieving better outcomes is imperative. Today, many customers prefer self-service and digital channel engagement when managing their finances, demanding a fresh approach. Additionally, creditors are contending with heightened regulatory requirements, staff shortages, and cost constraints. Our solution is uniquely designed to address these challenges, all while enhancing the overall customer experience.

More
Empowering Customers – a Revolutionary Solution

Our innovative, data-led digital customer engagement solution empowers customers to take control of their financial journey. We utilise our wealth of data insights to understand each customer circumstance and align this to an appropriate engagement strategy.

The solution offers user-friendly self-service digital pathways that enable individuals to make payments, create affordable payment plans with the optional use of an Open Banking micro-journey to reduce friction, and access support when needed. Essentially, it’s all about making sure the customer is right where they should be – at the centre of the debt management process.

Experience streamlined operations

Our digital collections solution offers tremendous benefits. It provides tailor-made, data-driven digital journeys that cater to each individual’s unique circumstances. This personalisation not only improves customer outcomes but also reduces operational costs. It’s a better way of doing things for everyone.

Learn More about Digital Collections

Ready to explore the future of debt management? Download our brochure to gain in-depth insights into how our digital collections solution can revolutionise your approach to debt management. It's time to empower your customers.

Video
It's time to empower your customers

We're embracing digital! Empowering customers to take control of their finances at a time that suits them.

Need More Information?

Get more information about our business and government services, or learn how your organisation can partner with Equifax.


The personal data that you provide via this form will be processed in order to deal with your enquiry and for marketing purposes unless you have opted-out of receiving marketing communications. As a result of this processing, your personal data may be transferred to countries outside of the UK and European Economic Area (EEA). Please see the Equifax Credit Reference and Related Services Privacy Notice for more information about how we will process your personal data.

To access your Personal Credit Report, visit https://www.equifax.co.uk

To query your Personal Credit Report or get help, visit https://help.equifax.co.uk/EquifaxOnlineHelp/s/

To access your business credit report, download our Business Report form and return your completed form to us via post or email using the information provided on the form.

Send an email to our customer service team via hello@equifax.com and we'll get in touch with you directly.

We’re Here to Help

Reach out to our sales team to learn more about products, pricing and implementation.

Explore Our Offerings

Browse our resource library for case studies, product sheets, and more useful information about our services and solutions.

We’re Here to Help

Reach out to our sales team to learn more about products, pricing and implementation.

Explore Our Offerings

Browse our resource library for case studies, product sheets, and more useful information about our services and solutions.