In this online panel session we address the subject of fair, responsible debt collection, with a particular lens on vulnerability.

Our panel is made up of experts from across the industry, each invited to give their unique perspective and insight into the challenges they face (or see others face) with regards to collecting debt from the vulnerable. We look at what we can - individually and collectively as an industry - do differently, the role of the regulator vs our own responsibilities for treating customers fairly, the part of data and fulfillment, and the opportunities and pitfalls that lie ahead.

What will you learn?

• What more can we do to get things right for consumers, especially the vulnerable
• The importance of culture, recruitment and specialist skills and training
• The role of data in understanding vulnerability, and when to make use of it to optimise your vulnerability strategy
• How customer comms are changing and why
• The role of regulators and how much responsibility creditors should take for treating customers fairly