Press Releases


Talk Talk Telecom, one of the UK’s fastest growing Telecoms, Broadband and Pay-TV providers, has signed a new multi-million pound four year agreement with Equifax, the consumer and commercial insights expert.

This new contract reinforces the long-standing partnership between the two organisations and will enable Talk Talk to optimise business critical application decisioning by leveraging the full power of the Equifax suite of credit and fraud management solutions. Equifax already provides Talk Talk with its data, scoring and address matching services: the new agreement will include the market leading Equifax Identity Verifier solution. This will further support Talk Talk’s drive for customer growth whilst continuing to control credit and fraud risk, and helping to ensure that it meets all regulatory requirements.

Equifax Identity Verifier forms part of Equifax Progressive Authentication, a new solution designed to provide layered ID validation and fraud protection to clients, allowing them to deliver the best possible experience for their customers whilst achieving optimal fraud risk protection for their business, and also minimising operational costs.

Neil Compton, Head of Telco, Equifax, states: “We have had a long-standing and well established relationship with Talk Talk for a number of years. We’re delighted that we will be continuing to support and protect them with our leading credit risk and fraud prevention solutions as they strive to further improve processes and drive growth. Equifax remains the market leader in providing solutions to the Telco market and this new contract with Talk Talk is testament to our expertise in this sector.”

Simon Rawlings, Head of Customer Payment Support, Talk Talk, says: “Our mobile base has grown strongly in the last two years. Recently we also launched the UK's first truly integrated quad play proposition to our four million consumer and business broadband customers. As we accelerate our move into quad play, it’s vital that we are able to offer the right service to the right customers. This new contract with Equifax will allow us to make more informed decisions about the customers we do business with and also, to provide a superior service to them. It will also help us ensure that we manage business risks as effectively as possible. The expertise Equifax brings to our business is trusted and valued: they took the time to get to know us and understand our business. As such, when we benchmarked their services against the competition, Equifax clearly provided the best solution for us, and we’re very happy to be entering into a new four year agreement with them.”