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Equifax commissioned research among 119 UK MPs to gain an insight into politicians' perceptions of the impact of public sector debt on services in their own constituencies and what measures they felt, if any, were appropriate to addressing the issue.
Brentwood Council had previously used an externally managed service for Single Person Discount reviews. Although a lot of data was provided, the mining of the data and getting useful information to make informed decisions still fell to the Council. So they were looking for a product - and a company - that would provide a solution that would enable Brentwood to manage their SPD cases and investigation work in-house.
Luton Borough Council had already gone through some transformational changed. This had moved it from second from bottom in the league tables of England authorities for debt collection to 150th best performer (out of 353). However they wanted to improve further and were looking for a solution that would provide superior reports to improve its collections strategy.
We worked together to identify and reduce the number of households wrongly claiming Single Person Discount. It's the single biggest discount that the Council offers, costing approximately £7 million a year. The aim was to achieve cost savings to be reinvested into the provision of public resources.
"This is saving us money - so far approximately £70k in unidentified income we should have been getting. This means time and resources are getting reallocated to better serve our borough."
Trading Standards at Sefton Borough Council has been working with Equifax for a few years and using the eTrail product to help with investigations. While happy with eTrail they were keen to move to Equifax Public Sector Gateway after hearing about the additional benefits it would bring. Their migration has enabled faster investigations, improved efficiencies and audit trails through the online system.
Tangible results with Equifax Public Sector Gateway. The London Borough of Lewisham has engaged Equifax to provide services which have shown the potential to save the Borough a projected £6.5m over the next three years.
Melanie Hosker, Head of Public Sector Services talks about the burden of council tax debts on local budgets and how councils are striving to locate and identify debtors who can, but simply won’t, pay, whilst still ensuring they treat everyone fairly.
Can a small business be ‘vulnerable’? Matt Vaughan Wilson from the Money Advice Trust, the charity that runs National Debtline, explores this intriguing question.
Mark Nicholson, Principal Consultant at Equifax, talked to Perspective about what local authorities are doing to crack down on fraud.
Communication specialists from Media First explain what we can learn from journalists when it comes to the power of storytelling in business.
Viktoria Strandlund, Cross-Sector Marketing Manager at Equifax, talks to Perspective about how important it is for organisations to treat vulnerable customers with care – not only from a moral point of view, but also to succeed commercially.