In this panel session, recorded at the Open Banking expo event, we discuss the importance of identifying vulnerable customers. We examine how organisations are currently identifying vulnerability, what challenges they have and how data can be used to support the identification of vulnerable consumers. Equifax’s Stuart Holland hosts this debate and is joined by Gerald Chappell, CEO and founder of fintech lender Abound; Emma Steeley, CEO of the UK’s largest lending marketplace, Aro and Equifax Consultant, Dennis Sanford-Casey as the panel discuss why this is important to lenders.